Article prepared by: Amrita Bhogal, People and Culture Leader, Sunrise Kitchens Ltd
Did you get a chance to make your Masala Chai? On the tour at Sunrise Kitchens, Amrita Bhogal, People and Culture Leader and the VP of CKCA, shared with us a special Masala spice blend.
You may be thinking how does Masala Chai connect to manufacturing cabinets?
The recipe of Masala Chai has been passed down through many generations and today families have their own unique spice blend of brewing masala chai. Culture is like masala chai. There are many variations on how to build your organizational culture and to share our process we have identified our top 4 ingredients for our recipe, Growth through Culture.
An important attribute to building a strong culture is having respect. Some ways you can build a respectful community within your teams is to practice active listening skills. Being an active listener can help you build trust, mutual understanding and empathy with others. Active listening can break the barrier of listening to any objectives when teams are faced the resistance to change. In LEAN perspective, “walk the Gemba or where the activity is and listen to the people”.
Furthermore, approaching conflict as a collaborator will also help mitigate those who are most troubled with the changes. Collaborating and understanding where they are coming from will show your team you are willing to listen and be flexible to come to an agreement both are okay with.
In order to have an environment that encourages your team to build their careers with your organization, it is important to provide opportunities of training, courses they can enroll in and participate in organizational workshops. Policies can also help streamline career development such as an employee transfer policy that is initiated by the employee. An open-door policy also allows employees to come in and share their thoughts furthermore, for Managers, Amrita provides a monthly People and Culture Coversation with her management team. This allows managers to build a personal and professional connection along with providing extra support with their teams. Building a comprehensive onboarding program that includes, new hire presentation, safety training, QA training etc. will help new hires transition into the organization.
3. Inclusion, Equality and Diversity
A unique way to share the diversity of the team is to visually represent where your team is from. There are endless ideas how this can be brought to life, a few examples can be in the format of a map on the wall or a pin able globe. Achieve team cohesiveness through being transparent in your communications such as creating an internal newsletter or having organizational meetings every quarter. Furthermore, making employee focused decisions will help create equality. Lastly, building a two-way communication in majority of conversations will help create collaboration and ownership. Another way this can be achieved is through creating a marriage between self-evaluations and performance reviews.
4. Organization Empowerment
Empowering the organization can take place through many activities. A good place to get started is by embodying company values by setting examples through actions and communications along with positively reinforcing desired values by providing verbal rewards when the employee demonstrates the values. Another empowering action can be to celebrate failures. This will help break down the fear associated with doing some wrong or the worry of termination. It is important to create a safe environment that allows employees to make mistakes and learn from them. Empowerment can also show up in the form of system integration. Allowing departments to work together and access information when they need it will allow them to make powerful decisions.